OUR GUARANTEE

JU-SOFT provide total solution for your TV broadcast needs, and in order to ensure that you are satisfied after purchasing our broadcast solution, 
we prepare and provide a complete set of the after-sales service for each of our product.
After-Sales Warranty
within
0 year
Warranty
Any JU-SOFT software failure or hardware broken down under normal using condition can be applied to 1-year warranty.
New Version Update
free within
0 year
Update
You can free download the newest version within 1-year warranty period once the newest version has been released and uploaded.
Remote Assistance
free for
0 hr
HELP
By remote online connection to your PC, our engineer can access into it to directly check every product setting is correct.
Technical Support
satisfaction
0%
Support
Besides occasional technical release note, any trouble happened on our products, clients can call for help by any email, phonecall, or message on FB.
Doorstep Service (TW)
effectiveness
0%
Charge
Any damage caused by customer factors, the doorstep service will be charged. This service is only available in Taiwan.
+1 year Warranty
price charge
+0%
Warranty Extension
Pay additional 10% money of the price when you buy, the product you buy is applied to 1 more year (total 2 years) warranty.

OUR HARDWARE MAINTENANCE PROCEDURE

Fault Complaint
Receive the product failure complaint from our end user or reseller.
Remote Check
Our engineer remotely connect our PC with the client PC to check every product setting is correct.
Classification
Classify the failure into software bug or hardware damage, and under normal usage or caused by customer factor.
Shipping
If the system can not be recover by remote software adjustment or update, or hardware broken down obviously, we will ship it back. you will be charged due to under abnormal usage.
Repair / Replace
Fixing, replace the damage module, and testing. We can lend temporary system for your use during this repairing-waiting period.
Return & Close
Return it to the client and remote check again after client receive it, then close the case.